2nd week playing, feels kind of like an FPS WoW with less content. Not sure about endgame since I don't have anyone to go with into a raid. It does seem like more contents are coming though.
just remember though, once you get to heroic dungeons, a good dps is what carries a group through the instance, not the tank. Tank has shorter queue and has a chance to get satchel though.
if you think you'll ever be interested in pvp, pick human.
I had the same issue when I got my iphone stolen, when I called, their customer service answered almost right away. I called around 10:30 PM in Beijing, I think that's when Blizz reps start their day, you can try figure out what time they start and call them then, you'll get someone to answer...