Nice is the #1 provider of call recording solutions... the job is installing and supporting that system.
If you live in Denver there are many others that are not as demanding as far as travel and tech skills.
Here is the Job and reqs.
Responsibilities: The Professional Services Engineer (PSE) is responsible for the implementation of the NICE platform at the customer’s site. The PSE will work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project.
Roles and Responsibilities:
• Installation and implementation of NICE software solutions at customer’s site, while following defined processes, system requirements and customer needs.
• Work directly with the project manager to assist with any technical questions during the kick off call with the customer.
• Assist client’s Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system.
• Provide basic application training and support to client’s Engineers on the NICE applications as required.
• Document and maintain NICE system specifications (Site Documentation) across all sites.
• Assist with NICE projects, installations, and change management as a Subject Matter Expert (SME) to the client’s environment and infrastructure.
• Perform NICE system maintenance across all sites as required.
• The PSE is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
• Effectively manage time and maintain regular communication and updates to both customer and management.
• Participate in training classes, or special projects as needed.
• Estimated 50-60% travel.
• Afterhours and weekend job required on a frequent basis.
• Other roles and responsibilities may be assigned on an as needed basis.
Education: • BS in Computer Science, Electrical Engineering or related technical degree preferred.
• Certification A+ preferred.
Requirements:
Must have a minimum of 3-5 years of proven experience with the following:
o Experience working with voice and data networks in the capacity of design, implementation or project management.
o Microsoft operating systems, Networking, SQL, Security and VoIP technology.
o Telephony experience and certifications – TDM, VoIP and CTI – advantage.
o Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage.
o CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage.
o HP, MCSE, MCP certifications – advantage.
o Certified on all NICE Systems solutions – advantage.
Competencies
• Customer Communication
o High customer service orientation.
o Well represents NICE in front of customers, both verbally and in writing.
o Can express himself appropriately both verbally and in writing.
o Copes well with conflicts and is able to resolve them.
o Able to work in high stress environments.
• Technology related skills
o Is able to learn and adapt a new technology independently and fast.
o Can identify solutions even when not all technical information and data are available.
o Works methodologically and follows the process.
• Work Style
o Ability to work independently.
o Strong sense of self responsibility and accountability.
o Works well in alignment and coordination with the customer designated team.
o Collaborative and shares knowledge and experience.
o Can adjust well to constantly changing environments.
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