So, yesterday at around 6 pm we decided to switch my account's authenticator key from the one the kids use to the one adam has been using because he has one on his iphone. The switch seemed to go successfully, but when I tried to log in it wouldn't allow me in. Thinking I had entered my password incorrectly, I tried again, and then again in case the authenticator key had switched over while I was entering it. Well, my authenticator key got locked out and gave a message saying I needed to call the billing dpt to reactivate it.
I've been calling the billing department and keep getting a message saying they are experiencing high call volume and to send an email or use the web form to solve the problem, or if I still want to talk to a service agent to call again. Now, almost 24 hours and over a dozen calls later, I'm no further in to the process and am still locked out from my account. If only they had a recorded announcement saying that their phone lines are down until Monday or something I'm sure I'd be far less frustrated.
Thanks for letting me vent Hope to see you all sometime soon.
I've been calling the billing department and keep getting a message saying they are experiencing high call volume and to send an email or use the web form to solve the problem, or if I still want to talk to a service agent to call again. Now, almost 24 hours and over a dozen calls later, I'm no further in to the process and am still locked out from my account. If only they had a recorded announcement saying that their phone lines are down until Monday or something I'm sure I'd be far less frustrated.
Thanks for letting me vent Hope to see you all sometime soon.